We are very much looking forward to meeting you all and hope that you will enjoy a great time afloat with us here on the Broads.
Pre arrival information
There you will also find some helpful resources for your sailing holiday, including our Briefing for Summer 2022, our Sailing Holiday Packing Checklist, and Skippers Handbook, which includes information about local pubs, shops, and cafés.
If you intend to bring your own bedding, pillows and/or Lifejackets please make sure that we are aware in advance so that we can avoid putting these items on your yacht.
We also ask that you have settled any outstanding amount on your holiday invoice prior to your arrival either by Bank Transfer or Card Payment. Our bank details can be found on your invoice. Do call us if you need help, we do not accept cash or cheque payments.
For safety reasons, please do remind your crew to bring non-slip (deck) shoes for wearing on deck at all times.
When You Arrive
On arrival, please find a space to park in the main yard car park.
Your arrival time will be detailed in your welcome email and is for your yacht check-in and safety briefing appointment. It is important that you meet this time slot – if you are running late due to traffic, call us so that we can try and move things around if needed for you.
Direct Boarding and Handover/Safety Briefing
We ask that 1 crew member ONLY (the lead hirer or Skipper) should report to the EW Team Leader (Jacob or Andy) for the briefing. Please wait by the Welcome Station on the quay and you will be escorted to your yacht.
Waiting crew should assume that the briefing will be around 30 minutes. We ask other crew members not to enter any staff team areas (including the workshop, sail loft or any other yachts) for your own safety.
After the briefing is complete, we ask that you unload your car into your boat and leave the yard to begin your holiday.
Adult lifejackets will be ready for your crew in the cockpit of your yacht. Any children’s buoyancy will need to be fitted – a member of our team will supervise and recommend and allow a parent/guardian to check the fit.
A complimentary welcome bag of freshly ground coffee, Norfolk tea, milk and cake is available onboard for you to enjoy a drink as you unload, unpack and start to unwind! We also provide a full skippers handbook and maps, tide tables and tourist information on board.
We are happy to receive a supermarket delivery on the morning of your arrival and put everything on board for you before you arrive – if you could arrange any deliveries from 11am onwards, that would be helpful. There is also a local community shop here in Upton, which can provide a starter pack hamper, let us know if you would like to order this or contact the shop directly.
It is vital to our operation that you help us by following the instructions on stripping your bedding and placing it in the separate plastic linen bags, and being off your boat by 0900 at the very latest and by 0830 if at all possible.
Please ring or email us on your final afternoon with any issues or breakages and also fill out the report form that you will find with the Skippers Manual; the form should be left in the plastic sleeve on an obvious surface in the yacht when you depart. This will help us to ensure that we can repair and replace items prior to the next guests arriving.
Wishing you and all the family a very happy and safe 2022 – and some super sailing too!
Check out our teaser video to get you in the mood for some Norfolk Sailing…